Voice Systems

Black Box is known worldwide for its ability to provide vendor-neutral voice systems solutions and support. We are in the top five of every major enterprise voice manufacturer distribution channel in the U.S. and abroad. We offer comprehensive solutions from Nortel, NEC, and Siemens where we are ranked #1 in the US for volume and customer satisfaction. We are ranked among Avaya’s top five partners in the U.S. We are also a Cisco Gold Partner with a specialization in VoIP technologies and solutions. Regardless of platform, Black Box has the answer to meet your agencies' needs. We support nearly every branch of the U.S. government in some form or fashion with voice infrastructure services and have provided IP based solutions at several DoD locations as well.

Our alignment with a diverse manufacturer group ensures our customers get the solutions they need in order to meet their mission objectives and not simply what we happen to distribute. The value to our customers in having Black Box provide voice solutions is that your get experts within one company that can support both your new and legacy infrastructure needs. Not simply acting as a prime, but truly partnering with the resident experts your infrastructure demands. Our Technical Assistance Centers (TACs) located within the U.S. maintain over 400 professionals, each skilled in being able to provide answers, diagnostic support, and remote Moves, Additions, and Changes (MACs) when needed – again platform independent. We have more technicians and voice engineers than any other enterprise services company in the U.S. We can place the right capability at your fingertips as needed.

Unified Communications

"Unified Communications" is an updated term used in the industry for “convergence” of data and voice communications across the same network.  It can include  network for video and other content driven applications. Unified Communications is meant to deliver seamless connectivity and mobility to an organization offering a common user access interface that affords ease of use and security for the users of the technology and the organizations they support.

Black Box is the leading provider of integrating IP-telephony and VoIP solutions for the enterprise. Our lessons learned over hundreds of IP-enabled voice deployments ensure that our customers benefit from our knowledge and further assures that our customers understand fully what it will take to get them to a Unified Communications solution. We offer consulting services to help you determine your requirements, design and budget estimating services, implementation, test, and lifecycle support services and the largest number of certified technicians for converged networks in the world.

We engineer, furnish, install, test, and support some of the most critical infrastructures in the world for the government and for most of the Fortune 100. Over 175,000 customers strong, and the only thing we do is infrastructure. We are industry experts in voice and unified communications.