Black Box Network Services can help companies transform their traditional call centers into dynamic, virtual contact centers. Virtual contact centers can create value by reducing costs, improving operational efficiencies, accommodating new contact methods, implementing new technologies, driving customer loyalty and eventually migrating to a converged platform where data, voice and streaming media will travel over the IP backbone.

Black Box Network Services' extensive experience with contact centers, voice and convergence positions us as a solutions provider who can provide helpful, reliable advice, targeted products and services, and professional support on every aspect of transitioning to a virtual or IP-based contact center: from deciding whether or when it is appropriate, through planning and implementation, to the day-two support of a virtual contact center environment.

This contact center transformation is likely to be evolutionary, and Black Box Network Services can help companies develop a comprehensive customer communications strategy to help companies advance along the evolutionary path by:

• Performing optimization studies to derive the maximum value from existing assets, business processes and customer contacts
• Developing a migration strategy that leads to virtual contact centers and ultimately, convergence
• Identifying the products, technologies and services that satisfy today's tactical needs and tomorrow's strategic requirements

The Black Box Network Services Contact Center Applications Team (CCAT) can implement a customer's communications strategy by using top performing products from industry-leading strategic partners, supporting application and hardware manufacturers and our own Dialect integration software.

To request more information on the Black Box Network Services Contact Center solutions, visit our contact page.